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Frequently Asked Questions
Below FAQ are some common concerns of our customers before purchasing products, if you have other questions,
please just send it to info@fairandwhite.com.au
Why should I exfoliate when using brightening products?
Exfoliating removes dead skin cells, making your skin smoother and helping brightening products work better. Use our SoWhite! Exfoliating Cream 1–2 times a week (not daily). On other nights, cleanse with a gentle bar like our Tradition Soaps or Shea Butter Bar.
⚠️ Over-exfoliating can irritate skin and cause darkening, especially for deeper skin tones.
Which products work best for oily or acne-prone skin?
Lightweight formulas are best. Try SoWhite! Skin Perfector Gel. For breakouts, cleanse with Original Black Soap, then use Dermapure Purifying Toner to unclog pores.
Do you test on animals?
No, our products are cruelty-free and contain no animal-derived ingredients.
Do your products have sunscreen?
No. Always use a broad-spectrum SPF 50 during the day to protect skin and prevent dark spots. Darker skin tones need sunscreen too, especially when using brightening products
Do your products help with melasma?
Yes, but results can take 6–8 months. Our GOLD Brightening Kit is especially effective, along with daily sunscreen use.
Are brightening products safe during pregnancy or breastfeeding?
No, we do not recommend them during pregnancy or nursing.
Which body lotion gives the strongest lightening results?
The Original Body Clearing Milk is our most powerful formula. Best used at night, always with daily SPF 50.
Why is my skin getting darker instead of lighter?
This can happen if you:
Use brightening products during the day (they make skin more sun-sensitive).
Skip sunscreen.
Over-exfoliate.
Have hormonal changes (pregnancy, menopause, birth control).
Always use SPF 50+ daily, even when it’s cloudy.
Which lotion deeply hydrates and gives glowing skin?
Try Gold Revitalizing Body Lotion (with Almond Shea Butter) or Gold Maxi Tone Lotion (with Glycerin + Vitamin E) for rich hydration and a radiant sheen.
How long until I see results with brightening products?
Most people see results in 4–6 weeks with consistent use. Stubborn spots (like melasma) may take longer — up to a few months. Patience and daily sunscreen are key.
Are your products suitable for sensitive skin?
Yes, but choose gentler options such as:
Tradition Soaps (Milk, Rose, Shea, Honey)
Gold Revitalizing Lotion (hydrating + soothing)
Avoid aggressive exfoliants or Hydroquinone if your skin reacts easily.
Always do a patch test first.
What’s the difference between “brightening” and “lightening”?
Brightening = Restores glow, evens skin tone, and reduces dullness.
Lightening = Targets darker spots, scars, or pigmentation to make skin a few shades lighter.
Can men use these products too?
Absolutely. Men also deal with dark spots, uneven skin tone, and acne scars. The products and routines are the same for both men and women.
How do I maintain results after treatment?
Once you’ve reached your desired tone:
Switch to Brightening or AHA creams/lotions for maintenance.
Always wear SPF 50+ daily.
Exfoliate only 1–2 times per week.
This keeps your skin even, smooth, and glowing.
Can I use brightening products on my whole body or just my face?
Yes, but choose the right formula:
Face: lighter creams, gels, or serums.
Body: lotions or milks designed for larger areas.
Never use facial products on the body (or vice versa) — the strength and texture are different.